FAIRNESS IN OPERATION
Building on the strength of our Group company capabilities, and developing high profile client and stakeholder partnerships, have been part of CDER Group’s broader strategic vision to bring a new proposition to the collections and enforcement market.
As a Group, we have been unified by our shared sense of purpose in bringing ‘Fairness’ to life in a very real and measurable way – in everything we do. Now is the time, as we believe our industry is in need of an enhanced operating standard, one to which every participant, large or small, adheres. So, as a group of companies ourselves, combining leading representatives of the sector, we have decided to act on this, driven by core values we hold in common. Together, we have articulated this standard so that it can be applied and used across every part of our business – We call this, ‘Fairness in Operation’.
“CDER Group seeks to deliver even higher standards of excellence in service delivery to its clients by focusing on a single common purpose, already shared by all of the group’s businesses, and now more important than ever – ‘Fairness’.”
Nick Tubbs, Chief Executive, CDER Group
A Framework for Fairness.
Just saying it isn’t good enough.
Our aim has been to go further than mere words and demonstrate how we are applying a uniquely structured and rigorously measured operating framework right across the group, cascading down into the daily activities we are undertaking for our clients and customers. By converging our previous methods of working and shared ethics we have developed this important objective further to build and embed an enhanced and comprehensive set of operating standards.
Three years in its evolution, the design of our Fairness Framework brings a timely focus on how we deliver enhanced working practices that operate to a new standard that in every case can be characterised and acknowledged as achieving a fair resolution.
Our approach to fairness aims to achieve the right balance between effective recovery on behalf of our clients, and ultimately the taxpayer, whilst treating customers fairly and compassionately.
This enhanced approach now takes even greater steps to identify potential vulnerability early and is governed by published and independently scrutinised principles and practices. Everything we have put in place has been designed to achieve the simple measured aim which recognises our belief – that everyone has the right be treated fairly – our customers, clients, and employees.
It’s all measured.
We use our Service Quality Dashboard to monitor, measure and evidence our compliance with our Fairness Framework. This provides a comprehensive overview of our service delivery from customer engagements, enforcement activity, vulnerability identification and resolutions, payment arrangements, complaints, audit and compliance.
3 principles + 3 practices = 1 outcome:
Debt Fairly Collected.
Our Fairness Framework delivers value to society by ensuring that the debts, fines and penalties owed to our clients are fairly collected while helping individuals to free themselves from the burden of debt.
