Recruitment Opportunities

Position: Enforcement Support Assistant

Salary: Starting from £22,000

Hours: 35 hours per week

Location: Darlington Office

Shifts: Monday to Friday, Varying shift patterns between the hours of 6am and 5pm

Reporting to: Internal Operations Manager

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

The Enforcement Support Assistant will assist in key administrative duties to help with the smooth running of the Enforcement Support Department.

The role is based in CDER Group’s office in Darlington on a shift pattern and will require the post holder to be flexible in terms of hours of duty.

What’s in it for you?

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• Casual dress
• Free onsite parking (excluding City of London)
• Loans for travel
• Cycle to work scheme
• 25 days holiday, rising to 28
• Regular subsidised social events
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Hybrid working
• Working hours that are flexible
• Extra holiday days available to buy, up to five days per year
• Death in Service Benefit
• As if that wasn’t enough, we even provide you with unlimited refreshments, regular mouth-watering treats and healthy snacks each week.

Responsibilities

• Completing Enforcement Agent / System generated Tasks and Alerts ensuring these are resolved within SLA
• Making and receiving calls to Enforcement Agents and answering their questions and queries
• Resolve financial queries on behalf of the Accounts Department such as late banking, chargebacks and none updated Enforcement Agent payments
• Undertake actions and activities in relation to operational needs such as address cleansing, reviewing blocked cases, reviewing spotted vehicles, linking new accounts, generating reports and letters, company tracing, vehicle removal requests etc
• Liaise directly with the Internal Operations manager
• Responsible for undertaking regular case audits ensuring Enforcement Agents are acting compliantly at all times
• Oversee and validate overpayments and refunds as 3rd party invoices such removal, storage, and auction costs
• Oversee the removal of goods process and manage the necessary correspondence to customers
• Gather information from Enforcement Agents to support any complaints
• Co-ordinate and manage day to day EA requirements including vehicle requirements, clamp orders, stationary etc
• Maintain and update a Health and Safety log of incidents relating to Enforcement Agents and provide this data to the HR department on a weekly basis
• Upload of Bail / No Bail Warrants and Commercial rent cases to our unique platform – Edge
• Training new members of staff on Enforcement Support duties
• Undertake any reasonable request or task as requested

Personal qualities, experience and skills

• Excellent verbal and written communication skills
• Excellent knowledge of Microsoft Software systems & Microsoft Office Packages
• Experience in an administration environment
• Willingness to work flexible hours
• Work independently and as part of a team
• Capacity to work effectively whilst remaining calm under pressure

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Position: Quality Assurance Tester

Location: Darlington or Bolton

Salary: starting from £32,000

Contract: Full Time – 35 hours a week, Monday to Friday, 9am – 5pm

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Want to join an award-winning company where ‘Treating People Fairly’ is at the heart of what we do?

We are looking to recruit a driven, proactive Quality Assurance Tester to join our Application Support Team. If you can hit the ground running, enjoy the fast pace of a Business Process Department, and want to enjoy coming to work, this could be the role for you!

As a Quality Assurance Tester, you will support the Head of IT, the business and the wider CDER Group of companies. You will be responsible for providing a disciplined approach for testing change configurations and new business processes to the organisation.

The role is office based, located at our Darlington or Bolton office, and with Hybrid working there is also flexibility to work some days from home. The role is a full time, permanent position working 9-5 Monday to Friday and reports to the Head of IT.

What’s in it for you? 🎁

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• 25 days holiday, rising to 28
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Mobile, Body worn video

Responsibilities

• Analyse change requests and business requirements provided by the Business Analyst.
• Challenge proposed changes to ensure the request and required outcomes are understood.
• Identify process efficiencies that could be made as part of the change.
• Determine other processes/areas of Edge that could be affected by the change.
• Author comprehensive test cases based on the business requirements.
• Clearly document tests carried out and results of the tests on the relevant tickets.
• Build and maintain a relevant and re-usable set of data that can be used when conducting tests
• Design and implement automated testing processes
• Implement load testing processes and capabilities.
• Complete user acceptance testing.
• Complete quality assurance testing.
• Create a standard set of default tests that should be carried out on all configuration changes
• Clearly document defects and bugs found during testing
• Implement a testing strategy/process.
• Identify cost savings.
• Assist in the safe and correct application of configuration changes to Edge.
• Draft a full set of QA test cases to be carried out on each change, and highlight scope, impact, and mitigations for any residual risks.
• Work with the Head of BPI and Project Manager to progress new initiatives/innovations/improvements particularly how they would be tested/proven.
• Optimise development of innovative test solutions.
• Validate forecasts and assumptions.
• Assist with solution assessment and validation.
• Compare planned and actual results of business plans.
• Conduct effective risk management to mitigate/minimise risks.
• Proactively identify operational and business challenges and provide timely solutions.
• You will be required to support and facilitate auditing and reporting of issues raised and work carried out.
• Assist in increasing business retention, keeping costs contained and building better relationships with customers and key stakeholders.
• Analysis of existing manual processes and introduce test automation where it would add benefit.

Personal qualities, experience, and skills

• Excellent verbal and written communication skills
• Ability to make own decisions and problem solve.
• Strong attention to detail
• At least 4 years’ experience in a software testing role for a similar size organisation (400 FTE+)
• Experience with automated testing processes within a Java Vaadin/Java based application.
• IT literate, expert in Microsoft Office Packages including Excel.
• College or University education in IT, Software Development or similar.
• An ISTQB certification in software testing or similar.
• Exposure to test automation languages and toolsets, C#, python, Groovy
• Exposure to any of the following database languages, SQL, Postgres, DBeaver

Desirable skills

• Prince2 or Agile project management practitioner.
• Change management practitioner or similar.
• Prince2 or Agile project management practitioner.
• Change management practitioner or similar.
• Creating test frameworks
• Groovy, C#, Python, Robot Framework, Selenium, DBeaver

Position: Certificated ANPR Enforcement Agent

Contract Type: Self-Employed and Employed positions available

Location: London – Field

Pay Rate: Realistic OTE £60,000

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Our certificated Enforcement Agents enforce warrants and liability orders for Local and Central Government as well as commercial clients. The certificated Enforcement Agent role is to locate vehicles using our ANPR system and database and negotiate payment with the customer. The role reports to the ANPR Enforcement Manager.

What’s in it for you? 🎁

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• 25 days holiday, rising to 28
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Mobile, Body worn video

Responsibilities

• Using the ANPR van and database, scan VRMs looking for vehicles with outstanding warrants and liability orders
• Negotiate payment of outstanding warrants and liability orders with customers
• Immobilise and instruct removal of the vehicles that are flagged on the ANPR database if payment is not made.
• Identify vulnerabilities with customers and signpost accordingly.
• Complete case reports upon request, using company standard reporting tools and the case management system.
• Ensure notes, photos, and fees from each visit are added to the case management system correctly.
• Ensure the ANPR data is updated as instructed.
• Comply with company and client policies and procedures.
• Adhere to National Standards at all times.
• Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures.
• Use Body Worn Video (BWV) on every customer interaction and download footage daily via WIFI.
• Participate in training and development as and when required.

Personal qualities, experience and skills

• Certificated Enforcement Agent
• Confident, self-motivated, trustworthy, and organised
• Competent computer skills
• Have an excellent knowledge of Enforcement Agent legislation
• Be able to work under pressure
• Excellent communication and negotiation skills
• Excellent conflict management and conflict resolution skills

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

Position: Trainee ANPR Enforcement Agent

Location: London – Field

Salary: £25,000 per annum with OTE of £60k when certificated

Contract: Full Time – Fixed Term Contract (Up to 12 weeks)

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Realistic earnings of £60k once qualified, this position is a field-based role learning the necessary skills to become a Certificated ANPR Enforcement Agent.

Our training academy has an impressive 99% successful completion rate, with all graduated trainees hitting their on target earnings within 60 days of live enforcement.

If you are self-motivated, enjoy being part of a successful team and are committed to helping people, why not consider our award-winning City and Guilds Trainee Enforcement Programme. Lasting for approximately 10-12 weeks, you will be paid a salary throughout the training period. Successful completion of the course results in a level 2 equivalent qualification in Taking Control of Goods and a guaranteed self-employed or employed contract with CDER Group.

Established in 2004, CDER group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, commercial debt and magistrates warrants.

No experience is needed as all training will be supplied.

Full driving license and access to a vehicle is essential during your training period. Vehicle hire is available once you have successfully completed training.

What’s in it for you? 🎁

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• 25 days holiday, rising to 28
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Mobile, Body worn video

Responsibilities

• Using the ANPR van and database, scan VRMs looking for vehicles with outstanding warrants and liability orders
• Negotiate payment of outstanding warrants and liability orders with customers
• Immobilise and instruct removal of the vehicles that are flagged on the ANPR database if payment is not made.
• Identify vulnerabilities with customers and signpost accordingly.
• Complete case reports upon request, using company standard reporting tools and the case management system.
• Ensure notes, photos, and fees from each visit are added to the case management system correctly.
• Ensure the ANPR data is updated as instructed.
• Comply with company and client policies and procedures.
• Adhere to National Standards at all times.
• Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures.
• Use Body Worn Video (BWV) on every customer interaction and download footage daily via WIFI.
• Participate in training and development as and when required.

Personal qualities, experience and skills

• Confident, self-motivated, trustworthy, and organised
• Competent computer skills
• Be able to work under pressure
• Excellent communication and negotiation skills
• Excellent conflict management and conflict resolution skills

We offer opportunities to become a Self Employed or Employed member of our Team upon passing the Training Programme, this will be discussed on application.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

Position: Trainee Enforcement Agent

Location: Nationwide – Field

Salary: £25,000 per annum with OTE of £60k when certificated

Contract: Full Time – Fixed Term Contract (Up to 12 weeks)

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

Realistic earnings of £60k once qualified, this position is a field-based role learning the necessary skills to become a Certificated Enforcement Agent.

Our training academy has an impressive 99% successful completion rate, with all graduated trainees hitting their on target earnings within 60 days of live enforcement.

If you are self-motivated, enjoy being part of a successful team and are committed to helping people, why not consider our award-winning City and Guilds Trainee Enforcement Programme. Lasting for approximately 10-12 weeks, you will be paid a salary throughout the training period. Successful completion of the course results in a level 2 equivalent qualification in Taking Control of Goods and a guaranteed self-employed or employed contract with CDER Group.

Established in 2004, CDER group is a trusted partner to UK Government and a market leading innovator in the recovery of unpaid taxes, fines, commercial debt and magistrates warrants.

No experience is needed as all training will be supplied.

Full driving license and access to a vehicle is essential during your training period. Vehicle hire is available once you have successfully completed training.

What’s in it for you? 🎁

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• 25 days holiday, rising to 28
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Mobile, Body worn video

Responsibilities

• Adhere to Enforcement industry legislation, particularly the Laws Tribunals Courts & Enforcement Act 2007 and Taking Control of Goods, Commercial Rent Arrears Recovery, The Certification of Enforcement Agents Regulations 2014
• Meet with an Enforcement Agent mentor in a timely fashion when undertaking “work shadowing” activities
• Attend addresses, alongside a certificated Enforcement Agent and observe Taking Control of Goods if payment is not made
• Ability to negotiate payment arrangements which complies with client and company guidelines
• Upload notes, photos and fees from each visit to the case management system correctly
• Be confident and self-motivated with the ability to achieve targets
• Act in a professional manner at all times
• Identify vulnerable groups and work within the company’s vulnerable group and safe-guarding policies
• Adhere to company compliance and data protection throughout every visit

Personal qualities, experience and skills

• Good verbal communication
• Excellent negotiation skills
• Ability to work under pressure
• Manage conflict and deal with vulnerable members of the public
• You need to be of smart appearance and a good level of fitness

We offer opportunities to become a Self Employed or Employed member of our Team upon passing the Training Programme, this will be discussed on application.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Position: Employed Enforcement Agent 

Location: Field Based – Nationwide

Salary: From £21,840 – dependent on experience

London: From £23,933 – dependent on experience

Contract: Full time, Permanent

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

 Introduction

CDER is looking for enthusiastic, experienced individuals to join our enforcement team.

Our certificated Enforcement Agents enforce warrants and liability orders for various local authorities and commercial clients. The certificated Enforcement Agent’s role is to take control of goods to cover the amount a debtor owes.

The role reports to an Enforcement Manager and is based in the field.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your CDER induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with CDER Group.

What’s in it for you? 🎁

• Gym membership contribution: we will give you up to £20 per month towards your gym membership
• Company pension
• 24/7 employee assistance programme
• Company sick pay
• Referral programme
• Discounts and savings available on our bespoke staff rewards platform
• 25 days holiday, rising to 28
• Voluntary service opportunities to a charity of your choice – up to two days per year
• Long service awards
• Enhanced family leave
• Working hours that are flexible
• Extra holiday days available to buy, up to five days per year
• Mobile, Body worn video
• Van and fuel card
• Average bonus payments throughout your holidays
• GANT payments
• Death in Service Benefit

Responsibilities

• Attend addresses and remove goods if payment is not made following company procedures and completing necessary documentation at all times or, discuss a suitable arrangement which complies with client and company guidelines
• Identify if a debtor is in a vulnerable category and if so make an appropriate payment arrangement and/or signpost to further support channels
• Complete case reports upon request, using company standard reports
• Add notes, photos and fees from each visit to the case management system correctly
• Comply with company and client policies and procedures
• Adhere to National Standards
• Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures
• Use Body Worn Video (BWV) and download footage daily via WIFI
• Participate in training and development as and when required

 Personal qualities, experience and skills

• Certificated Enforcement Agent by a county court
• Confident, self-motivated, trustworthy and organised
• Competent computer skills
• Good judge of character
• Being physically able to lift and remove goods
• Have an excellent knowledge of Enforcement Agent regulations
• Be able to work under pressure
• Excellent communication and negotiation skills
• Excellent people skills
• Excellent conflict management and conflict resolution skills
• Be able to work alone or as part of a small team

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Position: Arrest Officer – Staffordshire and West Midlands

Location: Field Based covering Staffordshire and West Midlands

Salary: £25,000 + commission

Contract: Full time, Permanent

Position: Arrest Officer – London, Kent

Location: Field Based covering South East, Cambridgeshire, Bedfordshire, Suffolk and Norfolk

Salary: £25,000 + commission

Contract: Full time, Permanent

Position: Contact Centre Agent

Hours: Full Time (35 hours) or Part Time

Shifts: Varying shift patterns between hours of 8am and 8pm

Location: Darlington

Salary: £22,000 basic + uncapped commission (£12.09 per hour) OTE £26,000

Contract: Permanent

Are you a people person with a flair for communication? Do you thrive in a fast-paced environment where every call brings a new challenge? If so, we have the right job for you!

A bit about us

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

At CDER Group we understand that life never stops, that’s why we are all about flexibility and support! We’re dedicated to helping you succeed, which is why we offer a variety of shift patterns.

Why You’ll Love Working with Us:

🌟 Top 100 Company: Voted as one of the Top 100 companies to work for two years running,

🌟 Ethical and Compliant: We collect debt ethically and in accordance with our award-winning, industry-leading Fairness Charter.

🌟Award winning in our industry: CDER Group is the UK’s fastest growing provider of debt management solutions for the public sector!

🌟 Career Development: We are Investors in People Silver accredited, demonstrating our commitment to staff, in training, in development, and in helping you achieve your career goals. Enjoy full training and a chance to earn while you learn (sponsored qualifications),

🌟 Great Perks: Competitive salaries, commission schemes, flexibility in working hours (35-hour work week with varying patterns), generous annual leave, social events, enhanced family leave and shopping discounts via our bespoke platform, Hosho and many more.

🌟 Equality, Diversity and Inclusion – CDER Group is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sound good so far…?

Your Responsibilities:

• Answering Calls: Ensure incoming telephone calls are answered promptly and responses are in line with company guidelines and procedures.
• Adhering to Guidelines: Ensure responses adhere to all applicable internal and external guidelines.
• Providing Feedback: Provide feedback to the Contact Centre Team Leader on the volume and type of cases being handled.
• Logging Calls: Use appropriate systems to maintain accurate records for both clients and customers.
• Negotiating Solutions: Balance the needs of customers with those of CDER Group to negotiate effective solutions

Are You What We’re Looking For?

• Excellent Communicator: You have outstanding phone skills and can communicate clearly and effectively.
• Positive Attitude: Your enthusiasm and empathy shine through in every customer interaction.
• Quick Learner: You pick up new information quickly and adapt to changing situations.
• Team Player: You thrive in a collaborative environment and contribute to a supportive team spirit.

And if that’s not exciting enough! 🎁

• Enjoy a contribution of up to £20 per month towards your gym membership.
• Company pension scheme.
• Access to our 24/7 employee assistance programme.
• Company sick pay to support you when you need it.
• A very generous referral programme.
• Discounts and savings through our exclusive staff rewards platform.
• Casual dress code.
• Free onsite parking (excluding City of London locations).
• Loans for travel expenses.
• Benefit from our cycle to work scheme.
• Start with 25 days holiday, increasing to 28 days. Plus, celebrate with extra days off each year, thanks to non-working bank holidays!
• Enjoy regular subsidised social events.
• Voluntary service opportunities to a charity of your choice – up to two days paid per year.
• Recognition through our long service awards.
• Enhanced family leave.
• Flexible working hours to suit your lifestyle.
• Purchase up to five extra holiday days per year.
• Death in Service Benefit.
• Unlimited coffee and tea with healthy snacks provided weekly.

Ready to Join Us?

If your phone skills are off the hook, we’d love to hear from you! Apply now and start your journey with CDER Group, where you can make a real difference while growing your career.

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.

Position: Self Employed Enforcement Agent 

Location: Field – Nationwide

Salary: Variable

Contract: Self Employed

About CDER Group

Here at CDER Group we support and help clients recover money that is owed to them compassionately and compliantly.

We understand that everyone is different and with our unique approach to fairness we ensure that clients, customers, and employees are treated fairly, supporting our customers to repay any outstanding money owed.

As the largest technical debt collections and enforcement company in the UK, we are proud to work on behalf of clients such as Highways England, Transport for London, HMCTS, HMRC, DVLA and the Environment Agency.

Introduction

CDER is looking for enthusiastic, experienced individuals to join our enforcement team.

Our certificated Enforcement Agents enforce warrants and liability orders for various local authorities and commercial clients. The certificated Enforcement Agent’s role is to take control of goods to cover the amount a debtor owes. The role reports to the Head of Enforcement and is based in the field.

If you are an existing Certificated Enforcement Agent, we will start issuing you work as soon as you have completed your CDER induction. In addition to generous commission rates, we will also pay you an additional commission payment for confirming that debtors have gone away (GANT). We are the only enforcement company in the industry to offer this reward. We will also provide you with continuous support, training and development throughout your career with CDER Group.

Responsibilities

• Attend addresses as indicated on the liability order/warrant of control and remove goods if payment is not made following company procedures and completing necessary documentation at all times or, discuss a suitable arrangement which complies with client and company guidelines
• Identify if a debtor is in a vulnerable category and if so make an appropriate payment arrangement
• Complete case reports upon request, using company standard report
• Add notes, photos and fees from each visit to the case management system correctly
• Be at the first address at the ‘prime collection time’ of 6am each day
• Comply with company and client policies and procedures
• Adhere to National Standards
• Ensure all company equipment including vehicles are maintained and report accidents, equipment problems etc according to company procedures
• Use Body Worn Video (BWV) and download footage daily via WIFI
• Participate in training and development as and when required
• Complete all Enforcement types at company request

Personal qualities, experience and skills

• Certificated Enforcement Agent by a county court
• Confident, self-motivated, trustworthy and organised
• Competent computer skills
• Good judge of character
• Being physically able to lift and remove goods
• Have an excellent knowledge of Enforcement Agent Laws
• Be able to work under pressure
• Excellent communication and negotiation skills
• Excellent people skills
• Excellent conflict management and conflict resolution skills
• Be able to work alone or as part of a small team

CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.

If you require any assistance or accommodation due to a disability, please contact the HR department.