WHY HAVE WE CONTACTED YOU?
CDER Group collect a range of debts on behalf of our clients, which include local authorities, Transport for London and Highways England. If you have received a letter, phone call or visit from us, it means we have been contracted by one of our clients to collect money owed to them.
Before a debt is passed to us for collection, our client will have made several attempts to contact you about the matter, via one of the processes outlined below. As they were unable to resolve the matter with you, they have now passed the debt to us to collect on their behalf. To avoid additional costs and charges it is important that you contact us as soon as possible, even if you don’t think you are liable for the debt.
Debts We Collect
COUNCIL
TAX
An outstanding Council Tax debt relates to a property you owned or occupied now or in the past. Our letters to you will show which Council the debt is owed to, and the date that the debt was incurred. Before sending the debt to us, the Council will have sent several letters to you asking for payment. They then referred the matter to a Magistrates Court, and received a Liability Order against you.
NON DOMESTIC RATES
Non Domestic Rates, also called Business Rates, must be paid by anyone occupying or owning commercial premises. Our letters to you will show which Council the debt is owed to. Before sending the debt to us, the Council will have sent several letters to you asking for payment. They then referred the matter to a Magistrates Court, and received a Liability Order against you.
PENALTY CHARGE NOTICES
PCNs are issued to the registered keeper of a vehicle for a parking or traffic violation, such as driving in a bus lane, or not paying the correct toll or congestion charge. Even if you are not the driver of the vehicle at the time, you may be liable for the penalty charge. Our letters to you will show which Council the debt is owed to, and the date that the penalty was incurred.
OTHER DEBTS
These include Housing Benefit Overpayments, Former Tenant Arrears or other Sundry Debts owed to our client. Our letters to you will show what the debt is for and which Council the debt is owed to.
Before sending the debt to us, the Council will have sent several letters to you asking for payment.
What Should I Do Now?
It is important that you contact us as soon as possible to discuss the debt or make a payment, even if you think you may not be liable for the debt.
For Council Tax, Business Rates and PCNs, the Warrant or Liability Order referred to us gives us the power to enforce the debt, which may include removing and selling your goods to raise the outstanding amount.
Do not ignore the correspondence you have received from us – the problem will not go away and if you contact us we can help find a solution to resolve the matter.
If you are not able to pay the balance in full, you must contact us immediately on 0330 460 5295 (local rate) to discuss the payment options available to you and prevent further recovery action and additional costs. Within the guidelines specified by our clients, we will work with you to agree a realistic payment plan based on an assessment of your circumstances.
