CSA releases new video – “Five steps to help with your debt”
The Credit Services Association has launched a new video to promote Five Steps that people can take if they’ve fallen into debt.
Building on its previous #heretohelp campaign, the video explains the importance of engaging with the banks or lender a customer owes money to and urges them to be as open and honest as they can in discussing their situation even before a debt collection agency (DCA) becomes involved. Once a debt has been passed to a CSA member, again the message is one of communication and engagement, and the importance of not ignoring the attempts of contact. Debt collection agency staff speak to thousands of people in debt every day, and the video explains how it’s their role to find a realistic and affordable way for people to get out of debt.
The launch of the new video coincides with #TalkMoney Week 2020, an annual awareness campaign run by the Money and Pensions Service to encourage everyone to open up about their money and pensions.
