An unexpected life event, large expense or series of shortfalls in your bills can happen to anyone. And while getting into debt is not unusual, we understand that it can feel incredibly worrying and even overwhelming.
Although it may be tempting, if we have contacted you about a debt you owe, please don't ignore it. It will not make it go away and may lead to further fees.
Whatever your situation, we are here to support you. Working together, we will find a solution to ease your worries and help you regain control of your financial future.
Choose from the following options to get started
EXPLORE PAYMENT OPTIONS
Find out about our easy and flexible payment options, set up an account, and make a payment plan.
GET MORE INFORMATION
Get guidance and find the answers to the most Frequently Asked Questions.
ACCESS EXTRA SUPPORT
Find out what to do if you are struggling and
need advice. You can always contact us to discuss your case.
Each year we support in excess of 700,000 customers to successfully resolve their debt.
Leaders in Ethical Enforcement and Collection
Drawing on decades of expertise and experience in the debt industry, CDER are trusted by more than 200 local authority clients nationwide, TFL, Highways England, and His Majesty's Courts and Tribunals Service to collect on their behalf.
The debts we collect commonly include Council Tax, Parking, Road Traffic and Road User Charges, Commercial Rent Arrears, Business Rates and His Majesty’s Court fines.
We are professional members and actively participate in all relevant industry institutions and professional bodies:
ACCREDITATION & MEMBERSHIP
csa
great place to work
FORS
If you are a business or organisation looking for an intelligent, responsible solution to debt collection or enforcement please click to find out more.
Fair treatment is at the heart of everything we do
Collection of debt is an essential part of a stable and equitable society, so that we can all benefit from shared services and a strong economy. However, we recognise that everyone has different circumstances, needs, and priorities.
We take this into consideration, offering flexible payment options and guidance towards a fair resolution.
of customers reach a successful resolution on the basis of their first payment arrangement with us.
is the annual value of unclaimed benefits and subsidies we have helped our customers to identify and claim.
of debt is fairly collected annually by the CDER Group, equivalent to the salaries of 16,281 teachers, 2,219 police offices and 1,673 apprentices.
Extra support for those that need it
We understand that you may be experiencing increasing levels of hardship due to the rising cost of living or other factors in your life that affect your ability to pay.
Our specialist Welfare Team is available to provide guidance if you feel you need help.
We also partner with leading debt advice and mental health charities, who can offer you free, independent advice.
“We have had years of extreme hardship due to my husband and daughter being very ill. Your Agent, John E., has only ever been supportive and sympathetic…
“he has gone out of his way to be flexible and helpful when we have found it difficult to keep up with payments. He has been “human”
Sue | Customer from Bradford
Find about more about us
Explore the full range of CDER’s collection,
enforcement and added value services.
SERVICES
Discover how we work with customers, clients and stakeholders to deliver our promise of Debt Fairly Collected.
& SUPPORT
Find out about Fairness in Operation, our pioneering approach to ethical, effective collection.
APPROACH
Learn about our Intelligence-led industry-leading platform that supports faster, fairer
resolutions.
TECHNOLOGY
Career Opportunities
Join the UK’s fastest growing provider of debt management solutions for the public sector. We are looking for enthusiastic individuals to join our team, including opportunities to train as an Enforcement Agent.
News from the CDER Group
Government Announces Reforms to Enforcement Regulations
New Consultation Launched on Sector Regulation
