CONTACT US
If you have received a letter, phone call or visit from one of our staff and have a query, need to provide documentation or need to discuss your case you should contact us as soon as possible.
Customers
TO MAKE A PAYMENT
CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities. You can see more payment options on our Make a Payment page.
Automated telephone line:
0330 460 5295 – for all cases
Contact Centre:
0330 159 6553 – for HMCTS court fines
0330 460 5295 – for all other cases
Online:
CDER Group Customer Portal (HMCTS) – for HMCTS court fines
CDER Group Customer Portal – for all other cases
TO DISCUSS YOUR CASE
If you have a query or need to discuss your case with a member of our team, choose one of the following options:
Transport for London penalties: click here for our TfL customer information page
National Highways Dart Charge penalties: click here for our Dart Charge customer information page
HMCTS court fines: click here for our HMCTS customer information page
Council Tax, Parking, Traffic Penalties and all other enquiries: email us or call 0330 460 5295
TO MAKE A COMPLAINT
We view a complaint as an opportunity to learn and improve for the future, as well as a chance to put things right.
To help you include all the information our team will need to investigate your complaint, you can download our Customer Complaint Pack.
You can also register your complaint by calling our Contact Centre on 0330 460 5295, or by email.
Clients
LOGIN TO CLIENT PORTAL
Click here to access the Client Portal. If you have any difficulties accessing this, please contact your account manager.
NEW BUSINESS
If you would like more information on the services CDER Group can provide to your organisation, contact our Business Development Team on 01324 469 151, or email sales@contactcder.co.uk.
MEDIA ENQUIRIES
We welcome all press enquiries, whether relating to an active news story regarding the enforcement industry, or seeking expert comment on a broader story. If you are a professional journalist you can contact our media relations team by emailing media@contactcder.co.uk.
EXCITING CAREER OPPORTUNITIES WITH CDER GROUP
CDER is the UK’s fastest growing provider of debt management solutions for the public sector. Our industry leading technology and generous remuneration packages have made us an employer of choice within the industry, as evidenced by Silver Investors in People accreditation. With several new contract wins across the country, we are looking for enthusiastic individuals to join our enforcement team.
