MAKE A PAYMENT
CDER Group provides a full range of payment options, including 24 hour online and automated telephone facilities.
It is important to either make full payment, or pay your regular payment plan instalments on time, to prevent any further recovery action.
If you are having problems managing your debt, and think you may not be able to pay on time, please get in touch before your payment is due. We may be able to adjust your payment arrangement.
CDER Group Customer Portal
Make a payment, set up a payment plan or manage your account via our online portals. You need to select the right portal for the type of debt you are paying.
For HMCTS court fines: hmcts-customer.cdergroup.co.uk
For all other cases: customer.cdergroup.co.uk
The portals are open 24 hours a day, 7 days per week. They are quick, easy and secure.
We accept most major credit and debit cards, or you can pay securely from your bank account using your online or mobile banking app.
Automated telephone payment
Telephone 0330 460 5295 (local rate) and select option 3, then option 1 to pay using our automated payment line
The line is open 24 hours a day, 7 days per week.
Please ensure you have your CDER Group Reference Number, Postcode and Credit or Debit Card details to hand.
Internet or mobile banking
To make sure we correctly allocate your payment to your account, you must ensure you use your CDER Group Reference Number when you pay. This number can be found on the top right hand side of any letter you have received from us. If you do not provide this reference we may not be able to process your payment properly and credit your account.
Our bank details, including Sort Code and Account Number, are provided on our letters to you.
Bank transfer
You can pay using cash or a credit or debit card at any bank branch.
Our bank details, including Sort Code and Account Number, are provided on our letters to you.
Please ensure you include the CDER Group Reference number shown at the top of all correspondence.
By post
Payment can be made by cheque, bank draft or postal order.
Please make items payable to “CDER Group Limited”, write your name, address and CDER Reference (as shown on all correspondence) on the back, and send to:
CDER Group Limited, PO Box 58, Darlington, DL1 9AE
Please do not send cash by post.
Contact Centre
If you would like one of our advisers to help you with your payment, call our Contact Centre. Please select the right number to call based on the type of debt you are paying:
HMCTS court fines: 0330 041 4890
All other cases: 0330 460 5295
Remember, the quickest and easiest ways to make your payment are via our automated payment line or our online customer portals.
